Help with lights and skimmer >:(
- Thread starter gemmy
- Start date
gemmy
Active Member
Quote:
Originally Posted by 2Quills http:///t/393296/help-with-lights-and-skimmer#post_3497919
Are the leds still under warranty?
Yup. I contacted Coralvue. By the time the warranty is up, I will probably have replaced all the components. I have received a new controller, power supply and cables.
Originally Posted by 2Quills http:///t/393296/help-with-lights-and-skimmer#post_3497919
Are the leds still under warranty?
Yup. I contacted Coralvue. By the time the warranty is up, I will probably have replaced all the components. I have received a new controller, power supply and cables.
gemmy
Active Member
On one hand the customer service I have received has been pretty good, but on the other I don't think anyone should have to replace this many things in less than a year. The majority of my issues occurred in the first 2 months. Another thing that ticks me off, is that the company new the original power supplies were inadequate and did not do a voluntary recall. The company redesigned the power supply and would ship it out if you asked. The only reason I knew about this issue was RC.
Rant Over.
Skimmer is cleaned and producing foam!!!
Rant Over.
Skimmer is cleaned and producing foam!!!
gemmy
Active Member
I haven't heard anything since I just emailed them tonight. I just noticed it last night. The only reason I noticed it was because I took the pic of the tank. I wasn't sure if it was due to any settings I have programmed. I checked the lights today to make sure it was the lights and not a setting. It's definitely the lights.
acrylic51
Active Member
Ok......So 1 of the 420 chips went bad.....What is their remedy to the situation and I would let Chris know the issues you've had with the purchase.....The would get me a fixture; no cost at all to you and that should be shipped out asap and a RMA sent as well to send the other back.....
2quills
Well-Known Member
Good luck with it, Krista. If you could get a new one out of it then I say go 4 it.
The chips on those didn't look like they are going to be too hard to replace. My guess is that they are going to try and get away with just sending you a new replacement chip. Which, in reality losing a led or two is going to happen from time to time. It will be interesting to see how the 4 different brands of chips in that fixture are going to stack up against one another in terms of longevity.
There is a small chance there could just be a loose screw on one of the contacts in that string that went dark. Or some other lose connection on that string. Sometimes things just need to be snugged back down a bit.
This might just be your first real maintenance experience, Krista.
The chips on those didn't look like they are going to be too hard to replace. My guess is that they are going to try and get away with just sending you a new replacement chip. Which, in reality losing a led or two is going to happen from time to time. It will be interesting to see how the 4 different brands of chips in that fixture are going to stack up against one another in terms of longevity.
There is a small chance there could just be a loose screw on one of the contacts in that string that went dark. Or some other lose connection on that string. Sometimes things just need to be snugged back down a bit.
This might just be your first real maintenance experience, Krista.
gemmy
Active Member
Quote:
Originally Posted by 2Quills http:///t/393296/help-with-lights-and-skimmer#post_3498483
Good luck with it, Krista. If you could get a new one out of it then I say go 4 it.
The chips on those didn't look like they are going to be too hard to replace. My guess is that they are going to try and get away with just sending you a new replacement chip. Which, in reality losing a led or two is going to happen from time to time. It will be interesting to see how the 4 different brands of chips in that fixture are going to stack up against one another in terms of longevity.
There is a small chance there could just be a loose screw on one of the contacts in that string that went dark. Or some other lose connection on that string. Sometimes things just need to be snugged back down a bit.
This might just be your first real maintenance experience, Krista.
Hmmm....You might be on to something. I will have to check the connections. I think it is possible I could have knocked a connection loose when I took the cover off to swap out some of the lenses recently.
I have already convinced myself that for my next tank build I am going to do a DIY fixture. I might even practice with the seahorse tank.
Originally Posted by 2Quills http:///t/393296/help-with-lights-and-skimmer#post_3498483
Good luck with it, Krista. If you could get a new one out of it then I say go 4 it.
The chips on those didn't look like they are going to be too hard to replace. My guess is that they are going to try and get away with just sending you a new replacement chip. Which, in reality losing a led or two is going to happen from time to time. It will be interesting to see how the 4 different brands of chips in that fixture are going to stack up against one another in terms of longevity.
There is a small chance there could just be a loose screw on one of the contacts in that string that went dark. Or some other lose connection on that string. Sometimes things just need to be snugged back down a bit.
This might just be your first real maintenance experience, Krista.
Hmmm....You might be on to something. I will have to check the connections. I think it is possible I could have knocked a connection loose when I took the cover off to swap out some of the lenses recently.
I have already convinced myself that for my next tank build I am going to do a DIY fixture. I might even practice with the seahorse tank.