how does SWF ship?
- Thread starter sambasam
- Start date
scsinet
Active Member
I'm not sure myself, but do you work in a location that has a receiving dock?
I bought our guy in receiving lunch one day and he always looks out for my boxes. He even knows how to open them and check to make sure all the bags are in good shape before the FedEx guy leaves.
Just an idea...
I bought our guy in receiving lunch one day and he always looks out for my boxes. He even knows how to open them and check to make sure all the bags are in good shape before the FedEx guy leaves.
Just an idea...
dinogeorge
Member
They get a signature from whoever they give the box too.
rcoultas
Member
I have had a dozen or so deliveries from SWF and have never had to sign for them - you can even leave special instructions on the delivery form as to where you want them left. Only problem is if you are not there any DOA's must be reported within 2hrs of delivery - I've only had a couple of those in all of my shipments and SWF has been very accomodating.
sambasam
Member
Originally Posted by rcoultas
I have had a dozen or so deliveries from SWF and have never had to sign for them - you can even leave special instructions on the delivery form as to where you want them left. Only problem is if you are not there any DOA's must be reported within 2hrs of delivery - I've only had a couple of those in all of my shipments and SWF has been very accomodating.
but on those if they are dead dont you get credit back?
I have had a dozen or so deliveries from SWF and have never had to sign for them - you can even leave special instructions on the delivery form as to where you want them left. Only problem is if you are not there any DOA's must be reported within 2hrs of delivery - I've only had a couple of those in all of my shipments and SWF has been very accomodating.
but on those if they are dead dont you get credit back?
sambasam
Member
Originally Posted by rcoultas
If it is reported within the 2 hour period you can get a refund (after returning it to them) if not then you get a store credit. I've had a few that didn't make it and they were very good about their guarantee, as advertised.
yeah but what do they do if you buy one of their 10packs of snails and 4 of them die?
If it is reported within the 2 hour period you can get a refund (after returning it to them) if not then you get a store credit. I've had a few that didn't make it and they were very good about their guarantee, as advertised.
yeah but what do they do if you buy one of their 10packs of snails and 4 of them die?
sambasam
Member
Originally Posted by rcoultas
they would probably give you a partial credit - but i've ordered a lot of snails from them and never had one die (excepting those that I put in the tank that has a Valentini Puffer in it - didn't know he would snack on them)
lol same thing happened with my dog faced puffer and my bluelegs.
they would probably give you a partial credit - but i've ordered a lot of snails from them and never had one die (excepting those that I put in the tank that has a Valentini Puffer in it - didn't know he would snack on them)
lol same thing happened with my dog faced puffer and my bluelegs.
sambasam
Member
i live in ventura county its the next county over towards the north from my hill i can see a fire. i think we might get evacuated. the whole lemon orchard is on fire. its pretty crazy i have no power but im running my room on a generator(my computer and fishtank). you have to where face masks because the smoke is so bad, it looks like we all have some super contages desease, like if you have ever seen the pictures of sars in china.
nano reefer
Active Member
They ship to you in a cardboard box. NO signature required, but they strongly recommend you be there when the package is delivered. When you open the box it is styrofoam insulation and the fish in the bags of water. Each bag is labeled what it contains (although the writing may be messy or some unknown abbreviation). They also put in a heatant/coolant depending on conditions but i have never gotten one of those because i order spring and fall only.
scsinet
Active Member
Originally Posted by SAMBASAM
yeah but what do they do if you buy one of their 10packs of snails and 4 of them die?
I've had this happen. They do make you return the dead snails/crabs in order to get a credit. I asked them if they'd just give the credit on my word given my order history, and they chose not to reply. It's unfortunate, because it was going to cost me more to send in the dead stuff than the credit, so I just ate the loss (no pun intended).
It's about the only time I've been really dissatisfied with their service.
yeah but what do they do if you buy one of their 10packs of snails and 4 of them die?
I've had this happen. They do make you return the dead snails/crabs in order to get a credit. I asked them if they'd just give the credit on my word given my order history, and they chose not to reply. It's unfortunate, because it was going to cost me more to send in the dead stuff than the credit, so I just ate the loss (no pun intended).
It's about the only time I've been really dissatisfied with their service.
jonthefishguy
Active Member
Originally Posted by SCSInet
I've had this happen. They do make you return the dead snails/crabs in order to get a credit. I asked them if they'd just give the credit on my word given my order history, and they chose not to reply. It's unfortunate, because it was going to cost me more to send in the dead stuff than the credit, so I just ate the loss (no pun intended).
It's about the only time I've been really dissatisfied with their service.
Its like that everywhere. Even for us retailers who buy from the wholesalers, we only get partial credit and not to mention that they only replace it on the NEXT order.
I've had this happen. They do make you return the dead snails/crabs in order to get a credit. I asked them if they'd just give the credit on my word given my order history, and they chose not to reply. It's unfortunate, because it was going to cost me more to send in the dead stuff than the credit, so I just ate the loss (no pun intended).
It's about the only time I've been really dissatisfied with their service.
Its like that everywhere. Even for us retailers who buy from the wholesalers, we only get partial credit and not to mention that they only replace it on the NEXT order.
dinogeorge
Member
Here is the part that hacks me off about their return policy: If your fish dies, you have to pack it in salt and mail it back; that I understand.
Then they issue you a credit, usually within a week or two. BUT, when you go to use that credit you find that you are required to order another minimum of $75.00 worth of livestock BEYOND whatever your credit is. And then they charge you a $9.00 surcharge and then a $9.00 fuel charge. So let’s say you return a fish valued at $10.00. “Actually when you include their famous surcharge and fuel charge your fish cost you a lot more, but all you’ll get is the retail price.” But I digress. So you now have a $10.00 credit. To use it, you must now order at least $85.00 worth of live stock. Then they add the $18.00 worth of extra fees and…it cost you $93.00 to replace your $10.00 fish that died within 15 days of receiving it.
Then they issue you a credit, usually within a week or two. BUT, when you go to use that credit you find that you are required to order another minimum of $75.00 worth of livestock BEYOND whatever your credit is. And then they charge you a $9.00 surcharge and then a $9.00 fuel charge. So let’s say you return a fish valued at $10.00. “Actually when you include their famous surcharge and fuel charge your fish cost you a lot more, but all you’ll get is the retail price.” But I digress. So you now have a $10.00 credit. To use it, you must now order at least $85.00 worth of live stock. Then they add the $18.00 worth of extra fees and…it cost you $93.00 to replace your $10.00 fish that died within 15 days of receiving it.
sambasam
Member
Originally Posted by Nano Reefer
They ship to you in a cardboard box. NO signature required, but they strongly recommend you be there when the package is delivered. When you open the box it is styrofoam insulation and the fish in the bags of water. Each bag is labeled what it contains (although the writing may be messy or some unknown abbreviation). They also put in a heatant/coolant depending on conditions but i have never gotten one of those because i order spring and fall only.
i live in california our winter is when it drops to 62 degrees lol.
They ship to you in a cardboard box. NO signature required, but they strongly recommend you be there when the package is delivered. When you open the box it is styrofoam insulation and the fish in the bags of water. Each bag is labeled what it contains (although the writing may be messy or some unknown abbreviation). They also put in a heatant/coolant depending on conditions but i have never gotten one of those because i order spring and fall only.
i live in california our winter is when it drops to 62 degrees lol.