Honestly I can't remember, but it wasn't very long. I didn't think they forgot about me or didn't recieve it. I did send it registered. Don't remember if that was in their instructions or I just did it on my own. Did you send them your email address? Do everything they said to do? Give it a few more days, if no response try the contact button to the right. HTH. What didn't make it, if you don't mind mentioning?