LFS wont give refrund!!

reefraff

reefraff

Active Member
Originally Posted by meowzer
http:///forum/post/3064619
Shrimp are very sensitive to water parameter changes....I had some die for no apparent reason too...BUT I bought them from here....and got credit...
You will find that NOT a lot of LFS give credits...
You got a response from "customer service"?
 
mjlogan

mjlogan

Member
Originally Posted by Bulldog123
http:///forum/post/3065775
does your lfs give credit for live fish you would like to get rid of. or take corals for credit.
Not sure, even if they do i dont have anything to sell yet
By the way, i love that bulldog, is it yours? If it is, what is it like owning one? Ive always wanted one.
 
meowzer

meowzer

Moderator
Originally Posted by reefraff
http:///forum/post/3065817
You got a response from "customer service"?

YUP!!!!....Always do...even when I call to ask questions on what they are getting in and when....I find the customer service (KIM) very friendy and helpful
 
reefraff

reefraff

Active Member
Originally Posted by meowzer
http:///forum/post/3065837
YUP!!!!....Always do...even when I call to ask questions on what they are getting in and when....I find the customer service (KIM) very friendy and helpful
Must have REALLY changed from when I last used them. When I set up the new tank I'll have to give them another chance.
 
meowzer

meowzer

Moderator
Originally Posted by reefraff
http:///forum/post/3065850
Must have REALLY changed from when I last used them. When I set up the new tank I'll have to give them another chance.
I recommend them highly....the stuff I get from them is always better than expected too...
 
culp

culp

Active Member
my local fish store does not give refund any thing living. plus a 20% "restocking fee" for hard goods.
 
reefraff

reefraff

Active Member
If the LFS has a refund policy they should make good on the shrimp. 8.4 is fine as long as it is stable.
 
bulldog123

bulldog123

Member
I just think it make sence. Less inventory and overhead. Let the locals provide your with your product. Mine sold me a snowflake and a hawkfish that I dont want anymore. He is willing to take them back but no credit. Thats $130 worth of fish that he get to sell twice. I know I shouldnt of bought them but you live and learn.
 
sepulatian

sepulatian

Moderator
Originally Posted by Bulldog123
http:///forum/post/3065895
I just think it make sence. Less inventory and overhead. Let the locals provide your with your product. Mine sold me a snowflake and a hawkfish that I dont want anymore. He is willing to take them back but no credit. Thats $130 worth of fish that he get to sell twice. I know I shouldnt of bought them but you live and learn.
You would think that it makes sense, but most customers want something back. I never had a customer that would just bring things back to me and then buy new stuff at full price. They see the prices on the tanks and think it should be a fair price trade. Some even think that they should get more back because their fish is bigger. The problem is that it is a lot harder to house and sell larger fish.
Back to the original topic, very few stores give refunds for salt animals. I didn't either. Everything was healthy when it left my store. I never sold an animal that was less than up to par. I had people that would wait for fish that I had to help regain their health.
 
mjlogan

mjlogan

Member
Ok, so maybe i didnt make myself clear enough at first. Im not really mad that they didnt want to give me a refund. What im mad about is that they said they would, and then just because my Ph was at 8.4 they wouldnt
 
sepulatian

sepulatian

Moderator
Originally Posted by mjlogan
http:///forum/post/3065938
Ok, so maybe i didnt make myself clear enough at first. Im not really mad that they didnt want to give me a refund. What im mad about is that they said they would, and then just because my Ph was at 8.4 they wouldnt
Right, but if they keep their PH at 8.0 then you just introduced the shrimp into 40 times more alkaline water than he was used to. Most inverts are sensitive to change. How long did you drip acclimate him? They were probably willing to give you credit if your water was close to theirs. I have done that. If the water is way off, and the animal was fine when it left, then I don't blame them for not giving you credit.
 
renogaw

renogaw

Active Member
i think he said an hour on the drip, but i never drip acclimate and i've never lost an invert acclimating the way i do. including shrimp and stars... my mantis tank evaps quite a bit and if i don't add water it can get to an sg of about 39 and i drop it down to 35 with 2 gallons of water in a few seconds and it has no problem.
 
reefraff

reefraff

Active Member
Trying to use a 8.4 PH as an excuse is nothing but a CS move. Find a new store, life is too short to deal with people like that. If they are offering a guarantee then using a variable like PH to weasel out of it they aren't the type of people I would want to deal with. What do you suppose the PH is in the shipping bag when a critter arrives at either our homes or the LFS? IME Salinity change is a lot more harsh on shrimp critters than PH.
 
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