stupid computer

bionicarm

bionicarm

Active Member

Quote:
Originally Posted by reefraff http:///t/390202/stupid-computer#post_3454964
Not to hijack the thread but I am running into an interesting problem. I have a fairly new computer I suspect has a hardware issue. With no apparent reason at times the screen goes flaky and locks up the computer. I do a forced shutdown and restart it and everything is fine again for days.
Anyway I call the manufacture and they want to remote access my computer via 123rescue but when I try to allow them to do that it attempts to connect then displays the message "Invalid Certificate" They are trying to claim it's a virus or 3rd party software installed even though we tried it in safe mode as well. Anyone have any thoughts on what might be causing that?
Found this on Wiki about that remote app -
Users access remote desktops using either the LogMeIn Ignition stand-alone application or a web portal. The web portal requires either an ActiveX plugin for Internet Explorer, or an extension for Firefox (the LogMeIn plug-in for Firefox), or an extension for Safari (the LogMeIn plug-in for Safari), failing that it falls back to requiring Java in order to run a Java program,[sup][3] and failing that it falls back to "a screen-shot-based HTML remote control".[4][/sup] The web portal also provides status information for the remote computers and, optionally, remote computer management functions.
Could have an invalid version of ActiveX, or you can't download this LogMeIn plug-in.
Found this on their website:
If the connection continues to fail or an Invalid certificate message appears, there may be a security policy on the customer's network preventing the connection. UDP communication and ActiveX must be allowed for Rescue connections to take place.
Your ISP could be blocking UDP IPSec tunneling or ActiveX controls.
I'm assuming you're using the video port on the motherboard. If updating the video drivers doesn't help, you could always buy an inexpensive video card and pop it in a slot to see if that resolves the issue.
 
deejeff442

deejeff442

Active Member
another good one .someone hacked into my email and sent everyone on my list spam from viagara.had to change my password
 
reefraff

reefraff

Active Member

Quote:
Originally Posted by bionicarm http:///t/390202/stupid-computer/20#post_3455072
Found this on Wiki about that remote app -
Users access remote desktops using either the LogMeIn Ignition stand-alone application or a web portal. The web portal requires either an ActiveX plugin for Internet Explorer, or an extension for Firefox (the LogMeIn plug-in for Firefox), or an extension for Safari (the LogMeIn plug-in for Safari), failing that it falls back to requiring Java in order to run a Java program,[sup][3] and failing that it falls back to "a screen-shot-based HTML remote control".[4][/sup] The web portal also provides status information for the remote computers and, optionally, remote computer management functions.
Could have an invalid version of ActiveX, or you can't download this LogMeIn plug-in.
Found this on their website:
If the connection continues to fail or an Invalid certificate message appears, there may be a security policy on the customer's network preventing the connection. UDP communication and ActiveX must be allowed for Rescue connections to take place.
Your ISP could be blocking UDP IPSec tunneling or ActiveX controls.
I'm assuming you're using the video port on the motherboard. If updating the video drivers doesn't help, you could always buy an inexpensive video card and pop it in a slot to see if that resolves the issue.
Thanks for all the info Doc. I reinstalled the driver so we'll see what happens. It will be days before I know if there is a change. I added additional memory to this machine. You don't suppose a defective memory chip could be causing a brain fart do you? My next step (besides trashing Lenovo's customer service all over the net) will be to pull the new memory and see what happens.
Slice, it doesn't reboot on it's own.
Here's what the screen looks like when it farts.
 
slice

slice

Active Member
Quote:
Originally Posted by reefraff http:///t/390202/stupid-computer/20#post_3455088
Thanks for all the info Doc. I reinstalled the driver so we'll see what happens. It will be days before I know if there is a change. I added additional memory to this machine. You don't suppose a defective memory chip could be causing a brain fart do you? My next step (besides trashing Lenovo's customer service all over the net) will be to pull the new memory and see what happens.
Slice, it doesn't reboot on it's own.
Here's what the screen looks like when it farts.

My first reaction was the possibility of memory or a power supply problem, hence the reboot question. I've seen ram go bad and cause problems that are difficult to diagnose. If it isn't rebooting, this probably isn't the problem. However, if you want to rule a ram problem out, download a copy of memtest86+, burn to CD and run it. It will take a few minutes, but will test and report any memory problems. I also keep a copy of this around with me.
As for what your pic shows, I tend to agree with Bionic.
 
reefraff

reefraff

Active Member
I downloaded and reinstalled the video driver to rule that out. I got a feeling it's a hardware issue except it doesn't appear to be heat related as I can restart the computer and it will run for days. This is an all in one computer so the video shares the memory with the mother board like a laptop. After the next flake out I'll pull the new memory and see what happens.
 
stdreb27

stdreb27

Active Member
Quote:
Originally Posted by reefraff http:///t/390202/stupid-computer/20#post_3455273
I downloaded and reinstalled the video driver to rule that out. I got a feeling it's a hardware issue except it doesn't appear to be heat related as I can restart the computer and it will run for days. This is an all in one computer so the video shares the memory with the mother board like a laptop. After the next flake out I'll pull the new memory and see what happens.
Before you go out and do that, run the diagnostics, like memtest. If it is a dell, they have decent diagnostics build in.
 
stdreb27

stdreb27

Active Member
Quote:
Originally Posted by reefraff http:///t/390202/stupid-computer/20#post_3455284
I pulled up the log Doc suggested and it didn't list anything.
That is fine, and if your computer BSOD's you'll see some info. But if you're thinking hardware, most name brand computers have diagnostic's built into the Bios. That may turn up stuff not reported by windows. So before you drop 100 bucks on new ram. Run a diagnostics program on the ram, like memtest. That way, if it does pass, then you won't have wasted Ram money.
 
gemmy

gemmy

Active Member
Quote:
Originally Posted by Slice http:///t/390202/stupid-computer/20#post_3455249
My first reaction was the possibility of memory or a power supply problem, hence the reboot question. I've seen ram go bad and cause problems that are difficult to diagnose. If it isn't rebooting, this probably isn't the problem. However, if you want to rule a ram problem out, download a copy of memtest86+, burn to CD and run it. It will take a few minutes, but will test and report any memory problems. I also keep a copy of this around with me.
As for what your pic shows, I tend to agree with Bionic.
That pic looks exactly like what happened with my lap top that had bad ram and a bad hard drive.
 
reefraff

reefraff

Active Member
Quote:
Originally Posted by stdreb27 http:///t/390202/stupid-computer/20#post_3455318
That is fine, and if your computer BSOD's you'll see some info. But if you're thinking hardware, most name brand computers have diagnostic's built into the Bios. That may turn up stuff not reported by windows. So before you drop 100 bucks on new ram. Run a diagnostics program on the ram, like memtest. That way, if it does pass, then you won't have wasted Ram money.
Oh I'll just pull the additional ram back out. I'd still have the original installed so I wont be out of pocket unless of course the new ram turns out to be the issue.
 
reefraff

reefraff

Active Member
Quote:
Originally Posted by GeriDoc http:///t/390202/stupid-computer#post_3454998
I love when everyone says that it is the other guy's fault. I would start by viewing the Windows event log (Start>control panel>Performance and Maintenance>Administrative tools>Computer management) to see if there are any noteworthy events there. Windows is pretty good about recording events just before falling apart. If you see nothing there I would go to the manufacturer's website and download and install fresh copies of the video drivers. Then run malwarebytes in safe mode. If your problems continue beyond that let me know and I'll have some other suggestions, but at least we know it isn't video drivers or malware, which is a good start.
I hope I am not jinxing myself but after re downloading the drivers the computer hasn't scrambled itself again. Thanks
 
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