cathyj
New Member
Yeffre Kix,
I am (Cathy) Kathy the woman in Kansas that Beth refered to In Bailey52's post #53.
I had to pull teeth to get a response from them! As for being VERY HAPPY, according to Beth, I guess one could easily say I am as happy as a constipated goose!
There are in fact two sides to every story. Mine is documented with copies of actual
emails, drawings and pictures to and from Glass Cages.
I hope people will take time and start reading the thread at this point, 10 post down is the first response from Glass Cages: http://www.fishheads.org/viewtopic.p...r=asc&start=45
This is where I started trying to deal with Glass Cages.
A few notes to set the record straight for those that chose not to read the thread as it is long: I was there and I did not have a brother there. The mess up was noted before the papers were signed by me at the pickup site. I was told to sign the papers and call Tom Monday and to note the problems on the paper work which I did, not knowing what the heck to do since they already had my money; and because the driver was in a hurry to get on to Colorado and would not be back until the end of the week. We were never given a chance to put the tank back on the truck.
As for changes, there was one change made April 22, nearly three months before the tank was built. I dropped one overflow box and added holes for a closed loop. These were the drawings that the driver had with her and the way GC drew the tank on their receipt that they told me to sign. The actual tank they delivered was an exact mirrored image of all the drawings. Copies of these emails with the drawings are posted it the previous mentioned thread.
Through out this whole ordeal, GC’s continued response was that my plans were confusing, even when I confronted them about their drawing on the receipt being correct and not the tank that I got, it was still that my plans were confusing. Those plans are also posted with a copy of the original email to GC’s, so each person can form their own opinion as to confusing. Even if the plans were confusing, how many people proceed with a big job with out getting clarification if they are confused?
They had taken the money from my Credit Card Account almost 1 week before the tank was delivered.
Not until after I tried to work with GC to no avail did I file a Credit Card Charge Reversal. After sending the credit card company all my documentation of my dealings with GC they settled the dispute in my favor and credited my account back for the charge.
Below are copies of the first couple attempts to resolve the conflict with GC’s:
Okay, I got a response from GlassCages. Their response is on the bottom and my reply is on the top.
Tom,
There were two drawings attached to the paper work that your driver had. Both drawings were correct in the way the tank was supposed to be. The tank is reversed from the drawings. The driver acknowledged the tank was incorrect and told me I would have to contact you because she would not be back untill late this week. The paper work also said that the overflow covers were supposed to be with it. I noted on the papers I had to sign that I received the tank that it was wrong and the covers were not with it.
[hr]
From: Twinoaks02@aol.com [mailto:Twinoaks02@aol.com]
Sent: Tue 6/21/2005 9:15 PM
To: Cathy
Subject: Re: 130 X 30 X 25 gallon reef tank
Cathy- we never noticed that the tank differed from any of the drawings you sent. We would be glad to send the overflow covers- in black, I assume you want, But measure the outside size of the overflow boxes, so we get exactly the correct dimension you need. Measure the outside width and the outside length of each box, and email your shipping address also, so we can get them right out. Thanks
____________________________________________________________________
I am (Cathy) Kathy the woman in Kansas that Beth refered to In Bailey52's post #53.
I had to pull teeth to get a response from them! As for being VERY HAPPY, according to Beth, I guess one could easily say I am as happy as a constipated goose!
There are in fact two sides to every story. Mine is documented with copies of actual
emails, drawings and pictures to and from Glass Cages.
I hope people will take time and start reading the thread at this point, 10 post down is the first response from Glass Cages: http://www.fishheads.org/viewtopic.p...r=asc&start=45
This is where I started trying to deal with Glass Cages.
A few notes to set the record straight for those that chose not to read the thread as it is long: I was there and I did not have a brother there. The mess up was noted before the papers were signed by me at the pickup site. I was told to sign the papers and call Tom Monday and to note the problems on the paper work which I did, not knowing what the heck to do since they already had my money; and because the driver was in a hurry to get on to Colorado and would not be back until the end of the week. We were never given a chance to put the tank back on the truck.
As for changes, there was one change made April 22, nearly three months before the tank was built. I dropped one overflow box and added holes for a closed loop. These were the drawings that the driver had with her and the way GC drew the tank on their receipt that they told me to sign. The actual tank they delivered was an exact mirrored image of all the drawings. Copies of these emails with the drawings are posted it the previous mentioned thread.
Through out this whole ordeal, GC’s continued response was that my plans were confusing, even when I confronted them about their drawing on the receipt being correct and not the tank that I got, it was still that my plans were confusing. Those plans are also posted with a copy of the original email to GC’s, so each person can form their own opinion as to confusing. Even if the plans were confusing, how many people proceed with a big job with out getting clarification if they are confused?
They had taken the money from my Credit Card Account almost 1 week before the tank was delivered.
Not until after I tried to work with GC to no avail did I file a Credit Card Charge Reversal. After sending the credit card company all my documentation of my dealings with GC they settled the dispute in my favor and credited my account back for the charge.
Below are copies of the first couple attempts to resolve the conflict with GC’s:
Okay, I got a response from GlassCages. Their response is on the bottom and my reply is on the top.
Tom,
There were two drawings attached to the paper work that your driver had. Both drawings were correct in the way the tank was supposed to be. The tank is reversed from the drawings. The driver acknowledged the tank was incorrect and told me I would have to contact you because she would not be back untill late this week. The paper work also said that the overflow covers were supposed to be with it. I noted on the papers I had to sign that I received the tank that it was wrong and the covers were not with it.
[hr]
From: Twinoaks02@aol.com [mailto:Twinoaks02@aol.com]
Sent: Tue 6/21/2005 9:15 PM
To: Cathy
Subject: Re: 130 X 30 X 25 gallon reef tank
Cathy- we never noticed that the tank differed from any of the drawings you sent. We would be glad to send the overflow covers- in black, I assume you want, But measure the outside size of the overflow boxes, so we get exactly the correct dimension you need. Measure the outside width and the outside length of each box, and email your shipping address also, so we can get them right out. Thanks
____________________________________________________________________
