In the past, I was one of those holiday workers for black Friday at department stores and such. I never enjoyed it. Customers were always so directly in your face rude, arrogant, argumentative and annoying that time of year. Not to mention their snot nosed bratty spoiled rotten kids that get everything they every wanted, tear up the store, throw up everywhere and destroy everything they touch. So, yeah, I can see where most customer service workers living paycheck to paycheck are just so full of joy and happiness to help customers out this time of year.
Just remember, Empires were not built by kings, but on the backs of slaves.
I can also see the flip side as well, because I've been on both sides of the fence. That's sad, though, Smartorl, about what they were doing to those customers. That's got to suck. I hope it all works out this year.