Talk about being insulted

[scsinet]

Originally Posted by deejeff442
http:///forum/post/3132722
if the credit card company takes the cash back dont you think the store will demand the cooler back?
I'm not sure. They may have no standing to expect it back, or they might. I'd bet the laws vary from state to state.
Regardless, the OP made the choice to sell it at his loss, so yep, he may have in fact forfeited the ability to do anything about it at this point. He could get himself in a real pickle if he disputes it only to find out that he needs to return it. It could even be construed as fraud.
It had slipped my mind that he sold it when I posted above.
Regardless, it should serve as a pointer to all on how to handle similar situations in the future.

 

[rlablan]

Yeah.... I should also point out that were became what my bf and I considered friends with this guy carlos. The LFS is very close to our home and we bought everything there for our tank, and later, tanks.
Honestly, I think the situtation was REALLY mishandled because we were "friends" with him. He didn't treat us like any other customers. It was "oh it's just Rae and Cory..."
When we brought the chiller back after we discovered it wasn't working right, he kind of blew it off and we were like "no... you should do something about this..." and then when we brought it back a second time, that was when he half heartedly agreed "to take it to the supplier and see what they said". We left the chiller there and honestly, I don't think he took it down there. He said "oh they don't think it's broken either... ".
There is no way anyone in their right mind could say this thing was not busted.
My other thought is that since this place is privately owned, they may get their merchandise from a shady source, which after seeing this behavior from the store manager, I would not be surprised.
I am not really concerned about the money at this point. There are a few different routes I could/should have taken. Lesson learned, next time, I am not taking any crap from anyone like this. I should have been more aware of my rights as a consumer.
All I want to come from this, is for other people in the community to realize that we have a crooked business in our midst. If they still choose to shop there, great. If not, then good for them for choosing to not support people who don't have an understanding of good business ethics and morals. I was always taught that the customer is always right when you're the one in uniform. It seems like no one believes this anymore.... I have had customers spit in my face, yell at me, stiff me on tips.... I am certainly not aloud to curse at them, at vulgar in any way, or even talk badly about them. I have to take what I can get a a waitress, and luckily, I am good enough at my job that these things are pretty rare. I still can't believe this business is going to try to get away with this... I am not taking this one lying down.
I feel personally attack by this guy calling my home, and it makes me really angry.

 

[louti]

Not that I don't think you were treated wrong, you obviously were. It kinda seems like you didn't make any effort to contact the owner though. You should have let him know what his employee was doing before trying to destroy his business. The owner may have no idea about the circumstance. Which I guess means he isn't running his business very well. But still, the owner will suffer much more than the employee. It would have been good if you could have given the owner a chance to rectify the situation.

 

[rlablan]

My original intent was to go to the BBB and they would get ahold of the owner. Unfortunately, they just sent letters and emails to the store. Since Carlos is there 99% of the time, I don't think the owner will ever find out. I also don't think that there is a way for me to get a hold of him, because he is never there and I don't even know his last name. I did talk to the gal at the BBB who is handling my case but she said they will just sent all the complaints, etc. to the store.
I don't really know what else to do?
It's not that I am trying to destroy his business... but like you said, he obviously isn't running things correctly. I don't really want a business like that in my neighborhood.
If this were best buy or something, you could go to the customer service department and talk to them.... who am I supposed to talk to here? There is no one except the guy who decided to launch an all out attack on a customer who was very loyal. I am just fighting fire with fire.

 

[deejeff442]

if your that mad get in touch with the attourney general of your state they handle disputes.they are slow as hell though.

 

[truperc]

Not that you can do anything about it at this point, but I would imagine the store has a return policy.
If the clerk was not honoring the policy, I would have simply called the police and explained the issue.
The policeman could have heard the noise as well and talked the clerk into "doing the right thing".
Clearly you were not being treated fairly, and then to add insult to injury he called your home.
All of which is outrageous.

 

[rlablan]

lol yeah, I would imagine they would be.
Actually, there is something better. A lot of people watch the news here and our local news channels do this thing called like "3 on your side" or "abc investigates".
They go after mom and pop businesses and try to get interviews with the scummy people and talk to them, and they show unedited footage. Usually it's the business owner yelling to "go away, turn off the camera" and running for their cars but still... It can make them look pretty bad!
I think I might do that.

 

[rlablan]

Thanks truperc... I appreciate it.
Yeah, there were a lot of things I could've/should've done... I think it's a bit late now though.
I mean... After reporting to the BBB, I dropped the issue completely, sold the chiller, and moved on and never shopped there again. I hadn't been in the store for well over a month. He started this nonsense by calling me up and acting really unprofessional.
So... now I am doing something about it.

 

[fishtaco]

After trying to use the BBB, I was left wondering what they really do?
Fishtaco

 

[rlablan]

lol well in this situation, they just made the problem worse. It's not their fault that he called me though. He got that from the store computer... so... I guess whatever. I am slowly getting over it, but Its not over... I am still going to do something about this.

 

[spiderwoman]

I've had good success with BBB and both of my cases solved to my satisfactory.
For future reference, when you get faulty equipment, never ever get rid of it. Once you do that, you lose any ground on getting your money back. No matter what, I would have sent it back to Current, even when they say it needs to go through the store. Send a copy of the receipt that has the LFS name on it. Send the item with receipt confirmation etc on it. That way you have done everything you can and you have proof that you've sent it to the manufacturer.

 

[ophiura]

It is absolutely unacceptable what they did.
But, truthfully, so is the behavior that is being suggested by some. It is great to report to the BBB. Use review sites. Report them to the manufacturer if they are not authorized vendors. Use the credit card company option.
Some of the other stuff? YIKES!!

lol I have the time to make their life hell, since I don't start my new job for another 2 weeks. I am gonna do my best to put him out of business.... jerks.
I mean, seriously?? Please tell me this is just joking

You may end up facing some trouble for saying some of this. Two wrongs don't make a right!
I am with you on customer service, etc, etc. I think things didn't go well at all. But I can only support your case so far. I don't support a lot of the behavior people are talking about here. Take the high road. There is not much difference in what people are saying to do here and what the jerk did. You are angry he acted "unprofessionally." That is a kind term from the sound of it but I do bet the "friend" concept may be part of it here. It doesn't sound like it was just a random guy at a store, so he may have done something he wouldn't have done to a stranger (DOES NOT make it OK, I want to be clear).
But this may not reflect business practice either - in some regard it may be that the store itself is somewhat "innocent" and they have a rogue employee. Maybe he called after his boss chewed him out over this.
However, please please please see that "doing something about it" beyond some of the basics you've done is not necessarily the best option either. Some times you just have to let it go, IMO, and take it as a lesson learned...even if it was a bitter one. One of those lessons is that there are total and complete jerks (to use a clean word) in the world.
The tone of your posts is growing calmer and I do hope that is a sign that the blind emotion is dying off.
I am with Meowzer, I am also seeing quick and sometimes rash responses these days. Lots of escalation when calm heads should prevail.

 

[rlablan]

Yes I was joking.
haha but that doesn't mean that when I am up at 4 am, that the jerk won't get some hang up calls. The idiot actually had the sense to call off his CELL PHONE! lol
I am calm about it. Still can't believe he did it.. but... honestly... having to sell the chiller was not that big of a deal. I just bought a JBJ and that was it. It was way nicer than the current anyway... It's just the principle of the matter.
I didn't buy this chiller out of a trunk in an alley, I bought it from a store, with a credit card from someone I believed to be "a nice guy guy running a nice store."I should not have lost money and I should not have been chewed out over the phone.
So again, it's not that I am being mean spirited, but I feel like if I don't do something, and they get away with it, I am being walked all over, and I am again, being taken advantage off. That right there is the real issue here. Someone should punish a store for behaving this way... so rude.

 

[ophiura]

You have punished the store with the reviews and the BBB. Most people would not do that and so kudos for following through.
You should have been given a refund, straight up. There should have been some way to contact the owner, maybe not in person, but some way (maybe mail?). But you lost money in one regard because you sold the chiller instead of taking the credit card route. That is a lesson learned - you've admitted you may have done things differently. It should not have cost you money, no way. But...crud happens.
As for the guy calling you, that is almost a different issue entirely, IMO. If it was extremely bad, file a police complaint. Otherwise, the guy is a jerk. Being a jerk back in any way does not change that...and there is always a risk of escalating it.

 

[rlablan]

I 100% agree.
I still think I might call the news station. Let them get a hold of the owner... I should have no reason t get ahod of him in the first place. Isn't that is what a manager is for?

 

[nycbob]

i dont know what credit card u hv, but i hv disputed charges probably 3-4x during the last 5 years, and never had an issue. most cc company will remove the charge without question pending investigation. its not ur fault the lfs refuses to take the product back. i charge anything electronics knowing i am protected.

 

[coral keeper]

I'd stop bothering them if I were you. Its probably enough and he/they learned their lesson, if you keep up with the 4am phone calls I'm pretty sure he would get even more mad and he'd come after you...

 

[rlablan]

lmao... What is he gonna do? Call my house and yell at me? hahahaha
We have talked about going to Visa and disputing it... but I sold the chiller. I just wanted to get rid of it... so.... I did. I gave up my right to do something about it. I did not, however, give up my right to do something about a jerk calling my house.
He should have been smart enough to use *67... idiot.

 

[coral keeper]

Originally Posted by rlablan
http:///forum/post/3133548
lmao... What is he gonna do? Call my house and yell at me? hahahaha
There are a lot of crazy people out there these days... Oh well I guess...

 

[desertdawg]

Originally Posted by rlablan
http:///forum/post/3132160
"AZ sea bottom are scammers!
I know what store your talking about, I've been in there twice to look... I won't be stopping there anymore!
Sorry to hear you had such a hard time with this...