Windows 7 problem

meowzer

meowzer

Moderator
Originally Posted by DragonZim
http:///forum/post/3241690
Nope, thats not it.
http://www.malwarebytes.org/mbam.php
YUP...just figured that out....BUT whatever is in my computer will not allow me to access malwarebytes.....
I just had our computer tech come and he needs to take my computer to the shop

This is the only computer that has my accounting software on it...He said I can still do what I need to do, and as soon as I am done to call him and he will pick it up
 
stdreb27

stdreb27

Active Member
try renaming the exe file called mbam to something else. Anything else. I usually do beer.exe. Some of the malicious software has some code stopping mbam.exe...
 
meowzer

meowzer

Moderator
Originally Posted by stdreb27
http:///forum/post/3241718
try renaming the exe file called mbam to something else. Anything else. I usually do beer.exe. Some of the malicious software has some code stopping mbam.exe...
We did that...LOL...This will not let anything in
 
bionicarm

bionicarm

Active Member
Originally Posted by meowzer
http:///forum/post/3241720
We did that...LOL...This will not let anything in

Do have another computer, or have access to another PC? Download the app on another PC, save it to a flash drive, thn run the install on your PC from the flash drive. You also can try deleting all your Temporary Internet Files and History to see if something there is blocking it.
 
meowzer

meowzer

Moderator
Originally Posted by stdreb27
http:///forum/post/3241766
you try just hitting run instead of save as when downloading it?
YUP!!!!
The computer guy said he will have to pull my hard drive

At this point IDK what else to do....I just can't do any finance work
until I get it returned....I have another computer to use for other stuff though
 
florida joe

florida joe

Well-Known Member
The computer guy said he will have to pull my hard drive
ummm did you not tell me you had to do the same thing for me anyway why is he pulling your hard drive that makes absolutely no sense. is a software problem not a hardware one
 
meowzer

meowzer

Moderator
Originally Posted by florida joe
http:///forum/post/3241779
ummm did you not tell me the same thing? anyway why is he pulling your hard drive that makes absolutely no sense. is a software problem not a hardware one
I have NO clue....He said he had to put it in another computer
 
meowzer

meowzer

Moderator
Originally Posted by florida joe
http:///forum/post/3241782
the guy is ripping you off go some where else worst case reformat your hard drive and disable defender
LOL....Maybe that's what he meant, I don;t know. He does a lot of work for the church at no charge, so I doubt he would gain anything from doing extra work...also he will be taking it and doing it tonight so I (hopefully) can have it back in the morning
I don't care what he does with it, as long as it gets fixed

Makes me wish I remembered to do my backup last Thursday
 
stdreb27

stdreb27

Active Member
Originally Posted by florida joe
http:///forum/post/3241779
ummm did you not tell me you had to do the same thing for me anyway why is he pulling your hard drive that makes absolutely no sense. is a software problem not a hardware one
If it is a virus or malware issue, that is what I'd do pull the HD stick it in an enclosure. Then scan it on a different computer. If that address the problem, and depending what is found, I'd then go backup the data, and do a clean install of Windows.
 
meowzer

meowzer

Moderator
Originally Posted by stdreb27
http:///forum/post/3241824
If it is a virus or malware issue, that is what I'd do pull the HD stick it in an enclosure. Then scan it on a different computer. If that address the problem, and depending what is found, I'd then go backup the data, and do a clean install of Windows.
Sounds like that may be what he said...LOL
 
D

dragonzim

Active Member
Originally Posted by stdreb27
http:///forum/post/3241824
If it is a virus or malware issue, that is what I'd do pull the HD stick it in an enclosure. Then scan it on a different computer. If that address the problem, and depending what is found, I'd then go backup the data, and do a clean install of Windows.
I agree here. If running malwarebytes in Safe Mode (which your guy should have tried) didnt work I'd probably pull the drive and put it in a working machine as a slave and scan it from there.
 
meowzer

meowzer

Moderator
Originally Posted by DragonZim
http:///forum/post/3241838
I agree here. If running malwarebytes in Safe Mode (which your guy should have tried) didnt work I'd probably pull the drive and put it in a working machine as a slave and scan it from there.
He didn't really try too much...he just said he would take it and work on it from home...so he can have it backto me in the morning, and I could still play..errr....work on it today
 
florida joe

florida joe

Well-Known Member
If it is a virus or malware issue, that is what I'd do pull the HD stick it in an enclosure. Then scan it on a different computer.
how is this different then installing malwear software on her PC and running it
 
stdreb27

stdreb27

Active Member
Originally Posted by florida joe
http:///forum/post/3241847
how is this different then installing malwear software on her PC and running it
Because you're booting to the HD in the other computer without the supposed software issues, and just accessing the troubled HD as a separate external drive. So you bypass whatever the reason it wouldn't let her download malwarebytes.
 
D

dragonzim

Active Member
Originally Posted by florida joe
http:///forum/post/3241847
how is this different then installing malwear software on her PC and running it
Any malware resident on the infected drive needs a trigger to start up, which is normally the boot process of the computer. If you put that drive in another machine as a secondary drive it will never load the malware since that drive is not the one booting the computer
 
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