Emergency !! Tank Leaking!!

[bailey52]

I just sent it.. I REALLY think everyone should email and say somethin.... make sure to mention yeffrey's name (wish knew the real name) to them and say why we are emailing.. we all know how $$$$ This hobby is.. and if we can get them to replace what they messed up.. we all know we would want this for us.. it only takes 20 to send a mail

 

[shu-perman]

In their defense...a LOT of companies only do curb side delivery (Home Depot for example) to keep the liability down...it sounds to me like the stand wasn't strong enough to hold the weight of the tank (800#), the LR (400#),the LS (100#) plus water (7#ish a gallon).....adding only 2-2x6 to replace the cut out end section alone would void the warrenty of the tank even if they sold the stand.....I wouldn't put all blame on the Glass Cages...if the floor that the stand was sitting on wasn't level or the stand was twisted in even a small amount w/ the amount of pressure there was w/ rock, sand and water the glass and joints could/would start to weaken and leak....
Sorry for your problems...I've lost a tank like that way....not 300g stocked to the hilt like yours but none the less....the fracture in my tank started b/c of a small amount of settling b/c the stand I thought could handle the weight...It couldn't according to an engineer friend who did some calcs on it....
Word to the wise...if you are building a LARGE tank have a PRO(engineer) figure out if it is structurally sound....it will save a lot of money and headaches in the long run...that goes for what you are setting your stand ON TOO....

 

[grumpygils]

Originally Posted by Shu-perman
In their defense...a LOT of companies only do curb side delivery (Home Depot for example) to keep the liability down...it sounds to me like the stand wasn't strong enough to hold the weight of the tank (800#), the LR (400#),the LS (100#) plus water (7#ish a gallon).....adding only 2-2x6 to replace the cut out end section alone would void the warrenty of the tank even if they sold the stand.....I wouldn't put all blame on the Glass Cages...if the floor that the stand was sitting on wasn't level or the stand was twisted in even a small amount w/ the amount of pressure there was w/ rock, sand and water the glass and joints could/would start to weaken and leak....
Sorry for your problems...I've lost a tank like that way....not 300g stocked to the hilt like yours but none the less....the fracture in my tank started b/c of a small amount of settling b/c the stand I thought could handle the weight...It couldn't according to an engineer friend who did some calcs on it....
Word to the wise...if you are building a LARGE tank have a PRO(engineer) figure out if it is structurally sound....it will save a lot of money and headaches in the long run...that goes for what you are setting your stand ON TOO....

Poor stand did not make them drill holes in the wrong place! If they get e-mails and they feel they have beened wronged, they will respond. If I was running a aquarium related business, I would be all over these sites!
Mc

 

[bailey52]

Exactly..the stand isnt the prob. in that case.. they made a mistake now they are hiding

 

[shu-perman]

Originally Posted by grumpygils
Poor stand did not make them drill holes in the wrong place! If they get e-mails and they feel they have beened wronged, they will respond. If I was running a aquarium related business, I would be all over these sites!
Mc
I was only commenting on the originating senerio.....
I wasn't refering to or responding to your post...they are wrong for drilling the holes on the front of the tank....it could have been a simlpe miscommunication and if it was signed off by her/him then she/he accepts the responsibility...but I don't know for sure b/c I wasn't there when they made the order....
To have mass people who have nothing to do w/ her/his problem emailing the company isn't going to fix or help anything....the person who had her/his tank drilled wrong is not going to benefit from ME sending a copy of a thread from a website message board to them....

 

[bailey52]

Well.. superman.... dont help then... Its your choice to just do nothing.. But as for me.. If i was ripped off a thousand or so dollars, from a company which most of us have used.. and for a hobby, which we are all here to learn about... I would want some support... Its kinda like having a union behind you... and yes it deff. can work if they know the scope of users on this board... which is their target sales audience

 

[shu-perman]

I think you misunderstood my post.....I just don't think it will actually help...from EVERYTHING I have read on this thread I don't think there has been given enough info to blast the company....all the info has been hearsay(sp)..the person who had their tank drilled wrong wasn't the one who mentioned it...it was a friend of a friend who's uncle knew the daughter....If you know the person who had their tank drilled wrong and have gotten the entire story then by all means send the company an email w/ your displeasure....but from what info was given here on this thread I can't do it....
I know if I had a customer who was unhappy w/ me b/c they think I wronged them I would deal w/ them.....not b/c of what is written on some message board....
I will by all means use caution if I decide to deal w/ this company though.....

 

[bailey52]

well then what I feel should be done has stuck you also... made you cautious.. and also there are two people on here who both said they drilled wrong... sorry ... this isnt a court room.. no hard evidence is neccesary

 

[shu-perman]

What you have done hasn't made me cautious...but reading about the 2 peoples problems have....then again it is only 2 problems out of how many tanks they sell....odds are they don't screw up too often....

 

[bailey52]

[QUOTE=I will by all means use caution if I decide to deal w/ this company though.....
Cautious....

 

[bailey52]

Then go for it.. spend as much $$ as you would like.. but should you have a problem, I dont feel this would be the place you would need to vent then! Congrats!

 

[boalgf]

Does Shu-Perman work for glass cages? :hilarious
It's true two people complaining is a small amount compared to how many tanks they sell. Still, we haven't heard anything positive from someone who owns one of their tanks yet.

 

[swlover]

***)

 

[bailey52]

Well for what its worth, I simply emailed the company with the link to this thread... that is it. She did respond and this is what she said.. So I think its good everyone gets to take a look at both sides of the Class cages situation..
Thanks for the link. We don't usually read any of these forums. I am glad you reminded the other people on the forum there are 2 sides to every story. The tank in Kansas, ordered by a woman named Kathy, was not picked up by Kathy. She sent her brother, who did not keep fish, to meet the truck. He signed for her tank. If she had come and seen it was wrong, we would have not even taken it off the truck. (I should mention that I received faxes of "changes" to the tank design for weeks. Almost daily changes were being made by her, until I finally told her to stop making any more) When he got it home she called me and said she could "make it work" When she saw her brother's signature on the credit card slip, she decided she could cancel the charges and get away with it. I am not dispatching a truck all the way to Kansas to take a tank out of someone's house, so I guess she did get away with it.
In the case of your friend Kix, he apparently kept the tank in storage for months, then hired "professional" movers to put it in his house. After it was moved (twice) he noticed 2 chips that mysteriously appeared in it. We're talking months after he bought it. According to your forum, it sounds like he then removed 2 supports in/under the stand. Then after more time elapsed, the tank cracked. You were right, it sounds like support problems.under the tank, probably aggravated by the mis-handling of the tank in the moves. Our warranty covers seam leakage for 90 days, not cracks a half a year later. In the meantime, we have made, shipped and satisfied more customers than I could count. Sorry these 2 are unhappy (actually, I think Kathy ended up very happy) But I can't get into an uproar every time someone does something stupid to a tank.
I imagine you will want to post this reply on that forum. Use your judgement. I won't be replying to all this again, but I appreciate your level headed-ness. Thanks Beth

 

[maeistero]

i hope i'm not the last to flame this company. i've met cathy (yep, it's a c not a k) and she's not happy at all. i wouldn't deal with any custom tank builders that don't honor their respectability. if i built anything for someone else i would rebuild it for at least a year if anything went wrong.
this thread is peeving a lot of midwest reefers off as it's completely false reporting at this point.

 

[jeffro8332]

that is not even close to how the story of cathy's tank goes whoever told you that is a liar. her brother wasn't even there on that day.

 

[yeffre kix]

Well at least you got a reply from them... I've sent two e-mails now requesting a response and heard nothing. Their statement that it was the movers fault is total BS. They will not deliver to a home, you must go to a predetermined location for the area they are shipping to at that time and pick it up yourself. Every tank they sell must be moved from their shipping dropoff location. I had to have movers because the damn thing weighed 1000 lbs. The tank was only moved once, directly from their dropoff to my house where it was set up according to their recomendations. The only reason the tank wasn't filled for 5 months is that I had to go to the hospital for emergency open heart surgery. With my recovery time I didn't get the tank up and running as quickly as I had planned. The tank was filled with water on 9/15/05 and failed 4 months later.
As far as the stand modifications...Their design for the stand was terrible! It was totally enclosed on all four sides with no ventilation and inadaquate openings for a sump instalation. I cut a hole in one end just large enough to slide the sump in about 20"X20" an added additonal bracing to the end which was much stonger than the standard design. It was an extra support not a total replacement of their design.
You guys can see how good their customer service is after the fact so beware of dealing with this company.

 

[ab21]

Did she even read that thread on Fishheads? There are pictures of Cathy there when she picked up her tank! The entire event was documented! If you're a "high end" client - I would bend over backwards to make you happy so my reputation is good. GC has done nothing but blame the customer. If the drawings you get are "confusing" do you call the customer to clarify or just slap a tank together? Now I suspect this thread will be evidence for all others. Word is out and spreading... if you want a custom aquarium - avoid GC.
Yes Cathy is one of my best friends, but don't just take my word for this story. She's one of the most respected posters and reef keepers on Fishheads. It's all there for everyone to read.

 

[shu-perman]

Originally Posted by boalgf
Does Shu-Perman work for glass cages? :hilarious
It's true two people complaining is a small amount compared to how many tanks they sell. Still, we haven't heard anything positive from someone who owns one of their tanks yet.
No I don't work for them nor would I personally buy from them since there are many tank builders in SoCal......I just believe you shouldn't fly off and slander a company w/o all the facts.....as posted just below your post it proves that very few of us on this site know the whole true story in either case....

 

[bailey52]

Hey AB21... who are you.... you have one post.. but all of a sudden are right in on this post and know everyone involved?? HMM seems kinda strange