Whats your speed?

[monsinour]

Quote:
Originally Posted by meowzer http:///forum/thread/385000/whats-your-speed/20#post_3375141
We are here 17 years, and the house is about 20 years old....we had the phone company do the wiring for the DSL, the box is right outside the bedroom...and that is where the router is.
I know the phone wiring is not old...OH no crawl space
Did they do the wiring inside the home too? 20 years isnt that old so the wiring shouldnt be the problem. Did the phone company provide you with the DSL modem/router/WAP? You do have one of those connectors that filters out the DSL signal on your phone connections right?

 

[bionicarm]

Quote:
Originally Posted by Monsinour http:///forum/thread/385000/whats-your-speed/20#post_3375137
Escuse me Mr. phone boy. The pringles can is a makeshift amplifier for any wireless access point. Too bad cordless phones mess with WAPs. But anyways, your still missing some vital questions to resolve the issue. Allow me.
Meow, how old is the house. Have you been the only owner? Where does the phone line enter the house? Do the lines run into a crawl space? About how old do you think the lines within the home are?
The phone company might get out of it with "the problem lies with the age of the wiring within the home. Since we do not service the wires within the home, you will have to replace those lines before your speed will increase." I have heard that several times. Basically the phone companies are getting a tad peeved that they are going the way of the dodo due to cellular service. This is why Verizon is working really hard on their service that includes satalite TV with their phone and internet. Eventually, the TV through the phone lines will work like it does downstate. Then again, if the power companies perfect internet over their power lines and all you have to do is plug your PC into the wall for power to get internet, then what are the phone and cable companies going to do? I am aware that OK doesnt have the worlds greatest cellular service and that there are other places in this country that dont have awesome cellular service. Its unfortunate that it costs $125,000 or more to put up a cell tower.
Allow you to what, lead her down the wrong path? Cable for phone lines is CAT2 (guess you know that term as well). DSL requires at least CAT5. Every DSL provider I have ever worked with will run a new CAT5 cable from the outside box, to a location inside the house preferred by the customer (they normally allow the homeowner to decide where to terminate the connection). It's part of the standard install. The only time they may charge more is if you want the cable plate installed on an inside wall. To do this, they have to get into the attic with a fish tape to feed the cable down to the plate hole. Since meowser stated she had no crawl space, I assume the network jack plate is on an outside wall of her house.
The older 2.4Ghz phones used to interfere with 802.11 signals, but I haven't owned a phone with that old technology in years.
Use a Pringles can as an amplifier for a WAP antenna? You've been watching McGyver reruns again haven't you? Reminds me of when I used to wrap aluminum foil around my old TV rabbit ears to get better reception.

Sounding more like you have a bad modem. Tech will hopefully find the problem.

 

[scsinet]

Quote:
Originally Posted by meowzer http:///forum/thread/385000/whats-your-speed/20#post_3374927
HMMM
3. I'm kinda confused
I have one box that the company gave (sold) me. It is similar to this, BUT only has one antenna and it is one the side......I'm trying to remember how this works...LOL...I THINK ...the cable from my computer goes into it....and another cable goes from the router into the "wall" plug.....There is no other box
Many people have two devices. First a modem, which negotiates the connection between you and the ISP, and second, a router, which provides the "sharing" between multiple computers and often includes wireless services as well.
My suggestion was to take your router and everything else that is not ISP provided out of the equation by setting up your modem to connect directly to a PC as a test. Often when users have their own routers, the ISP will require that this is done before they'll even issue a trouble ticket because they don't want to have anything to do with anyone's equipment other than their own - which is perfectly understandable. However, in your case and with your explanation, it's obvious that the phone company provided you with a single piece of gear that wraps up the router, wireless, and modem all in one box, so that suggestion wouldn't apply to you.
It's not your wireless network itself because your cabled machine has the problem too.
It's not your cabling (at least past the modem/router) because your wireless system has the problem too.
You've ruled out freeloaders
It MAY be the DSL copper between the SLICK and you or between the demark and your modem... maybe, but if the phone company ran packet tests against your modem and it worked fine, then I'd agree with Bionic that it's almost certainly a bad CPE device.
IMO, at this point, get them to send a tech out and look at your equipment. If they provided all of the equipment they should be willing to do that.

 

[meowzer]

YUP...I am having them come out tomorrow.....I have tested all I can LOL....
With my little bit of computer knowledge.....I AM GUESSING....if they show 3000 kbps going into the modem/router...and I ONLY HAVE at the most 802 coming out......it HAS to be the equipment

 

[scsinet]

From a diagnostic perspective, that makes the most sense. If nothing else it will be a worthwhile exercise to eliminate that possibility.
Have some cold drinks ready for the tech, and be just as sweet as pie. Tech guys are used to dealing with irate people all day long, and usually they are so thrilled to have someone be nice to them, that he might go a little bit "beyond" what they are authorized to do (such as looking "beyond" their equipment a bit). If it gets to that point, you may be able to score a bit of "free" assistance.
I'd suggest Mountain Dew. Entire IT departments are fueled by the stuff. I've got a can sitting right next to me as I type this...

 

[meowzer]

Quote:
Originally Posted by SCSInet http:///forum/thread/385000/whats-your-speed/40#post_3375243
From a diagnostic perspective, that makes the most sense. If nothing else it will be a worthwhile exercise to eliminate that possibility.
Have some cold drinks ready for the tech, and be just as sweet as pie. Tech guys are used to dealing with irate people all day long, and usually they are so thrilled to have someone be nice to them, that he might go a little bit "beyond" what they are authorized to do (such as looking "beyond" their equipment a bit). If it gets to that point, you may be able to score a bit of "free" assistance.
I'd suggest Mountain Dew. Entire IT departments are fueled by the stuff. I've got a can sitting right next to me as I type this...

LOL......Oh believe me .... I could be sweet....haha....the guy even gave me his cell phone, BUT I didn't call him last night...I felt funny doing that

 

[monsinour]

Well bionic, heres something for ya -> http://www.lmgtfy.com/?q=Pringles+can+antenna Also, my house is over 100 years old. I had DSL in here for over a year, and Verizon never, let me say that again, never installed Cat 5 or Cat5e or any new line in or to my house. Thats right, the DSL worked in this old house using the old wiring in this house. The simple 4 wire extention cords and line cords that came with phones worked for me out of the outlets. I dont know how old the wiring is, but I would bet that the phone wiring is as close to original as it can be.
Scsi - yes Mt. Dew feuls most IT peeps as I have some next to me as well. I agree it is probably equipment in the house.

 

[scsinet]

I do have to concur that DSL specification does not require CAT5. DSL is designed to run on regular POTS cabling which in some cases is not even twisted. Most modern homes are wired with CAT3 or higher, but anything built before the late 90s often uses that regular 4 wire "phone cable" that is just 4 solid conductors running straight through the wire with no twist.
IME the problems with DSL come from bad terminations more than they do the cable type in use. As a prime example, most DSL modems come with a regular "flat" phone cable to connect them to the wall, which is not twisted at all. Regular Ethernet probably wouldn't even link up over such a cable, but DSL doesn't care.
That said, I've always made a habit of running a dedicated CAT5 cable from the phone company interface all the way back to the modem, but that's only because it's the cabling I have around and to eliminate the poorly terminated house wiring from being an issue.
Another big cause for bad DSL performance is phones, faxes, etc in the house that are not using a DSL filter. I've seen phones with no filter mess up a DSL so bad that it loses sync. What I like to do is run that dedicated cable to the outside for the modem as I said above, then put a single DSL filter outside in the box, connected to the rest of the house wiring. That ensures that any issues with the house's wiring does not impact the DSL circuit, and I never have to remember to have filters inside the house.
That makes me think of another step that Meo might try... is to find the interface box outside the house, disconnect the jumper plug, and plug her modem straight into that box. That eliminates ANY house wiring as the issue. Of course it's a pain because there is seldom an outdoor receptacle nearby so you have to run an extension cord to plug the modem into, but still... regardless though, if a tech is already coming out, all will be sorted.

 

[meowzer]

I hate to touch any wiring....even though I know exactly where the box is....The tech is coming out tomorrow, it is arranged

 

[monsinour]

Quote:
Originally Posted by SCSInet http:///forum/thread/385000/whats-your-speed/40#post_3375266
Another big cause for bad DSL performance is phones, faxes, etc in the house that are not using a DSL filter. I've seen phones with no filter mess up a DSL so bad that it loses sync. What I like to do is run that dedicated cable to the outside for the modem as I said above, then put a single DSL filter outside in the box, connected to the rest of the house wiring. That ensures that any issues with the house's wiring does not impact the DSL circuit, and I never have to remember to have filters inside the house.
I asked about that filter a few posts ago and did not get a response. Well, are there filters on all the other phones/faxes?

 

[meowzer]

Quote:
Originally Posted by Monsinour http:///forum/thread/385000/whats-your-speed/40#post_3375275
I asked about that filter a few posts ago and did not get a response. Well, are there filters on all the other phones/faxes?
OH...OOPS...sorry.....Unless they put a filter somewhere...then I guess not....
I don't have a fax.....SO....Do I need to go buy some sort of filter, OR Talk to the tech about it?

 

[scsinet]

He will likely have some that he will give you.
Each device plugged into the same phone line as your DSL modem should have a filter installed between the device and the wall jack, besides the DSL modem of course. They prevent you from hearing the DSL signaling through the phone's handset, but more importantly, they prevent interference from the phone from screwing up the DSL signaling.
Issues along these lines usually manifest themselves as intermittent problems, not continuous performance issues like you are having, but I'd ask him if he has a few you can have. You can also buy them from most stores with an electronics section, but they get expensive to buy when you have a lot of devices. Phone company's buy them by the truckload so they can afford to give a way a few as needed in most cases.

 

[meowzer]

I called them JUST to make sure they bring some...HAHA....the girl said they usually put them on the outside box, BUT JIC will put it on the ticket
I'm sure they carry them around LOL

 

[monsinour]

I think I have like 2 of them left over from when I had DSL. If I can find them, and you think you need them, let me know and I can send them to you.

 

[meowzer]

Quote:
Originally Posted by Monsinour http:///forum/thread/385000/whats-your-speed/40#post_3375316
I think I have like 2 of them left over from when I had DSL. If I can find them, and you think you need them, let me know and I can send them to you.
Thanks.....they seemed pretty sure I have it on the main box.....we shall see though LOL

 

[bionicarm]

Quote:
Originally Posted by Monsinour http:///forum/thread/385000/whats-your-speed/40#post_3375253
Well bionic, heres something for ya -> http://www.lmgtfy.com/?q=Pringles+can+antenna Also, my house is over 100 years old. I had DSL in here for over a year, and Verizon never, let me say that again, never installed Cat 5 or Cat5e or any new line in or to my house. Thats right, the DSL worked in this old house using the old wiring in this house. The simple 4 wire extention cords and line cords that came with phones worked for me out of the outlets. I dont know how old the wiring is, but I would bet that the phone wiring is as close to original as it can be.
Scsi - yes Mt. Dew feuls most IT peeps as I have some next to me as well. I agree it is probably equipment in the house.
DSL can run on standard phone cord. Any network can run on standard phone cord. HOWEVER, you wcan and most likely will incur performance issues using standard phone cord if there's and distance over 50 feet from the PC to the device it's connected to. Do yourself a favor and stick to being a PC Tech. Your knowledge of network technologies is lacking. Anyone who thinks it's OK to run a DSL circuit on standard four-wire phone cable has no business maintaining it. If one of my installers pulled that stunt on a customer of mine, they wouldn't have a job for very long.

 

[bionicarm]

Quote:
Originally Posted by SCSInet http:///forum/thread/385000/whats-your-speed/40#post_3375279
He will likely have some that he will give you.
Each device plugged into the same phone line as your DSL modem should have a filter installed between the device and the wall jack, besides the DSL modem of course. They prevent you from hearing the DSL signaling through the phone's handset, but more importantly, they prevent interference from the phone from screwing up the DSL signaling.
Issues along these lines usually manifest themselves as intermittent problems, not continuous performance issues like you are having, but I'd ask him if he has a few you can have. You can also buy them from most stores with an electronics section, but they get expensive to buy when you have a lot of devices. Phone company's buy them by the truckload so they can afford to give a way a few as needed in most cases.
When's the last time you installed. or have seen DSL installed in a home? DSL providers haven't used inside wiring for DSL installs for years. At least not where I live. They always run a DEDICATED CAT5e cable to wherever the DSL modem will be. That cable is completely separate from the existing intermel phone lines, hence no filters are required. Why do I know this? Because I own a side business that does netrwork cabling installations. I sometimes get subcontracts from local DSL providers to install DSL circuits for some of their customers. I would never use inside wiring. Mainly because you never know the condition of it, and also because you don't want the customer to have to deal with putting those useless filters on all their phones.

 

[bionicarm]

Quote:
Originally Posted by Monsinour http:///forum/thread/385000/whats-your-speed/40#post_3375253
Well bionic, heres something for ya -> http://www.lmgtfy.com/?q=Pringles+can+antenna Also, my house is over 100 years old. I had DSL in here for over a year, and Verizon never, let me say that again, never installed Cat 5 or Cat5e or any new line in or to my house. Thats right, the DSL worked in this old house using the old wiring in this house. The simple 4 wire extention cords and line cords that came with phones worked for me out of the outlets. I dont know how old the wiring is, but I would bet that the phone wiring is as close to original as it can be.
Scsi - yes Mt. Dew feuls most IT peeps as I have some next to me as well. I agree it is probably equipment in the house.
You know you're a redneck....

 

[darthtang aw]

DSL can run on standard phone cord.  Any network can run on standard phone cord.  HOWEVER, you wcan and most likely will incur performance issues using standard phone cord if there's and distance over 50 feet from the PC to the device it's connected to.  Do yourself a favor and stick to being a PC Tech.  Your knowledge of network technologies is lacking.  Anyone who thinks it's OK to run a DSL circuit on standard four-wire phone cable has no business maintaining it.  If one of my installers pulled that stunt on a customer of mine, they wouldn't have a job for very long.
 
Bionic, you can do it for lower speed dsl systems though, correct? I seem to remember about 6 years ago my dsl ran on standard 4 wire.....when I ipgrade to a higher performance speed we had to go cat5.

 

[bionicarm]

Quote:
Originally Posted by Darthtang AW http:///forum/thread/385000/whats-your-speed/40#post_3375329
Quote:
Originally Posted by bionicarm http:///forum/thread/385000/whats-your-speed/40#post_3375322
DSL can run on standard phone cord. Any network can run on standard phone cord. HOWEVER, you wcan and most likely will incur performance issues using standard phone cord if there's and distance over 50 feet from the PC to the device it's connected to. Do yourself a favor and stick to being a PC Tech. Your knowledge of network technologies is lacking. Anyone who thinks it's OK to run a DSL circuit on standard four-wire phone cable has no business maintaining it. If one of my installers pulled that stunt on a customer of mine, they wouldn't have a job for very long.
Bionic, you can do it for lower speed dsl systems though, correct? I seem to remember about 6 years ago my dsl ran on standard 4 wire.....when I ipgrade to a higher performance speed we had to go cat5.
Yes you can, and most DSL providers did that years ago. But as you said, with the incresed bandwidth they provide these days (due to the fiber backbones), it doesn't make sense to run it on anything but CAT5. Cable is cheap when you look at the overall schene of the price. Before the wireless craze hit, I was making a killing wiring new homes with CAT5, telephone, and video systems. I had a bundled cable with two CAT5, four pair 12 guage shielded copper (audio), 2 RG6 (coax), and 2 fiber that I bought 2500' spools at $2.50/ft, and sold it installed at $10.00/ft. Installation was a breeze in new homes. Contractors would let us come in just before they started putting the drywall up.